The challengeTimesheets were chased every Friday and retyped into invoices, so milestones were billed weeks late.Nobody knew which retainers actually made money until the year-end accounts arrived.VAT returns were rebuilt by hand from a spreadsheet every quarter.
Industry kitServices & agencies — projects, timesheets, milestone and retainer billing, work not yet billed
How the work runs nowThe team logs hours on their phones; approved time turns into milestone and monthly invoices without retyping.Each project shows budget used, and the project manager is warned while there is still time to talk to the client.VAT is worked out on every invoice and bill as it happens, so the quarterly return is a review rather than a rebuild.