Your starting setup
- Services
- Materials and supplies
- Service duration
- Skill required
- Warranty
DeepERP for
Field service
Service requests, technician visits, parts, labour and customer billing.
Workflows for your business
- SLA breach
- Preventive maintenance
Work organized around your team
- Service manager
- Dispatcher
- Technician
Your industry setup is reviewed before it is applied. Available tools depend on your package and each person's access. Your team retains approval of sensitive actions.
Workflows for your business
SLA breach
Open tickets watched against the response and fix times in the customer's agreement; at-risk tickets escalated before they breach.
- Open tickets watched against response and fix times
- Ticket at risk raised before the breach
- Escalated and re-dispatched
- Service credit for a breach decided
Preventive maintenance
Visits planned from the maintenance agreement, booked, done to a checklist, billed by the agreement and missed visits followed up.
- Visits planned from the agreement
- Technician booked
- Checklist done on site; parts used
- Visit billed by the agreement
- Missed visits reviewed
See this industry in DeepERP
Tell us how your business works. We will walk through the relevant workflow and confirm what is included before you choose your setup.