The challengeDrivers wrote sales and returns on paper; an office clerk typed them in every evening, often a day late.Shop credit was checked from memory, so the same few shops kept falling further behind.Expired yoghurt and milk were written off at month-end, long after anything could be done.
WhatsAppMorning summary to the owner, payment reminders to shops in Bangla, bill photos from the warehouse
How the work runs nowDrivers record each sale and return on their phones; van stock and invoices update as the route runs.Credit limits are checked on every order, and the Collector reminds late shops politely in Bangla with a bKash link.Lots close to expiry are flagged a week ahead, so the owner can move them with a promotion instead of writing them off.